Protocol Education

5.5 out of 10
149 Ratings

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Protocol Education Ratings and Reviews

5.5

Overall Rating

5.5 out of 10
based on 149 Ratings

Amount of work

5.5

Rate of pay

5.4

Quality of schools

5.7

Personability

5.6

Honesty

5.2

Overall Service

5.4

8.4 out of 10 Canadian On Tour · Reviewed on
Good aand always came up with the goods long and short term.
Amount of work10
Rate of pay9
Quality of schools9
Personability8
Honesty7
Overall Service8
1.0 out of 10 Haider Al-Jubouri · Reviewed on
I signed with them as a supply TA since June 2016, in Manchester branch . I have never given a single assignment . It is now more than 6 months I am with them. I do not know why !!!!!!!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.0 out of 10 Senorita C · Reviewed on
Two words: Oh dear!! It took them a month to request my references. Felt totally undervalued and mislead. I will not recommend this disorganised agency.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
4.3 out of 10 CHRIS · Reviewed on
I signed up with Protocol in Oz before i left to the Uk. all the staff i spoke to in OZ were kind and helpful and even offered my a job before i left - i ended up taking another. All good or so i thought. After a stint teaching in Cambridge i moved to Bristol. This branch was useless in dealing with my file. Asking me to fill out paper work i had already filled out in Oz. I left the office after speaking to 4/5 staff members who all asked the same 3 questions and it was evident i was dealing with incompetence. after i left i received an email days later asking for me to send in several documents that i had with me when i went in the previous meeting. Since i have found several comments on the internet from fellow people venting their frustration at the incompetence of the Bristol office. Unfortunate that they cant pull their fingers out and think about the people not the money
Amount of work5
Rate of pay5
Quality of schools6
Personability3
Honesty3
Overall Service4
1.0 out of 10 Georgina · Reviewed on
Signed with agency in Feb 2016. They sent my DBS away in March. In July my stage 4 had been completed. I contacted DBS to find out why it had not been printed and sent out, They advised that they had sent a letter to Protocol to confirm my new address as I had moved since starting application. I contacted Protocol to advise what I was told and they said no letter had been received. I contacted DBS again and was told the same thing and they also added that protocol can call them and advise them of my new address. Contacted protocol I called 3 different numbers and left a voice mail. I emailed all the staff that I had been in contact with and no response. A week later I got a email that my application had been cancelled due to no communication from Protocol. I called protocol about the situation and was told to email manager. Again no response, No apology, No Anything. I called today to find out when I can be expecting my refund as I have not heard anything from them in-regards to re-applying and they said they will sort it out. Still no apology. I waited over 5 months for DBS and now I have to find a new agency to start over with. Thanks for nothing Protocol (Finchley)
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
4.9 out of 10 Neil · Reviewed on
Good to start with. Now, emails and calls not replied to. No work and no communication. Looking elsewhere due to lack of confidence in them.
Amount of work5
Rate of pay10
Quality of schools6
Personability3
Honesty4
Overall Service3
10.0 out of 10 Zayra Pereira · Reviewed on
I haven't worked yet with Protocol Education as I am awaiting my work permit. However, I was fortunate to be able to attend a CPD training seminar on 'Child Protection and Safeguarding'conducted by Brian Todd which was absolutely fantastic. In a span of 2 hours we got a comprehensive and thorough idea on the topic with valuable guidelines for us as teachers. Congratulations on a great job! Thank You, Brian.
Amount of work10
Rate of pay10
Quality of schools10
Personability10
Honesty10
Overall Service10
9.1 out of 10 Anon · Reviewed on
Great agency. Signed up while in Australia. Have worked everyday since arriving in the UK. Definitely recommend.
Amount of work10
Rate of pay9
Quality of schools9
Personability9
Honesty9
Overall Service9
8.7 out of 10 bernadette · Reviewed on
The consultants are friendly, and I work in very nice schools.
Amount of work8
Rate of pay8
Quality of schools9
Personability9
Honesty9
Overall Service9
8.7 out of 10 Despina · Reviewed on
I registered with protocol -Wimbledon branch-in January and since then I've worked almost every available day. I was with other agencies before, but none gave me so much work, good schools, good communication and stability. I get £130 and I have friends who get more from other agencies but I have seen that when they start to get paid better, the amount of work declines as new people come in and work for less.So far Protocol have helped with every single issue that I have encountered, mistakes or delays from schools, they pay on time and overall I have a smooth interaction. This is for Wimbledon branch, I have no experience of any other office.
Amount of work9
Rate of pay7
Quality of schools10
Personability9
Honesty8
Overall Service9
2.7 out of 10 David · Reviewed on
My main gripe with Protocol is the pay department in the Tottenham Court London Branch. I've found them spectacularly unhelpful about a recent issue with my pay where too much tax was taken from my pay. Briefly; I shouldn't have had tax taken at all, given the low amount of money I've earnt through P.A.Y.E. I only work in schools, through teaching agencies, a comparitively small amount of the time, my main income being as a self employed worker in another field. Errors inevitably happen with pay and tax of course, but what makes a difference is if the payroll department concerned is at least prepared to take responsibility for the mistake. Other than that I'd say Protocol is a fairly avaricious and aggressive company, who probably have a large number of schools who use them as first call. I would advise anyone working through them to check rates of pay and to be reasonably assertive. If you don't ask you don't get. Like other agencies, Protocol offers to direct workers who wish to be paid as self-employed to an umbrella company. I'm suspicious of this and, from my enquiries at least, haven't found any justification for workers having to take on the extra expense of doing this. I've been self employed as an actor, registered with HMRC, for about 25 years. No fees to umbrella companies; I do my tax return at year end. Given the huge commission rate that teaching(as opposed to acting)agencies collect, I find it unfair that workers should effectively be financially penalized by this. It's not due to any tax law, as far as I can see, but the business model of the agency
Amount of work2
Rate of pay4
Quality of schools4
Personability1
Honesty4
Overall Service2
7.9 out of 10 Janet · Reviewed on
Plenty of work (in London) if willing to teach in both secondary and primary, and the rate of pay was better than other agencies, although I was told by another supply teacher a better rate was being paid elsewhere. On the whole the staff were very good, although occasionally I struck staff either on an 'off' day or their personality (due to immaturity) was at times condescending. Overall, a good agency and I would register through them again without hesitation.
Amount of work9
Rate of pay9
Quality of schools7
Personability7
Honesty7
Overall Service8
9.7 out of 10 Jacqui · Reviewed on
I signed up with Protocol when I was in Sydney, since arriving last September I have had more work than I did back home. Everyone from Protocol from Sydney to London have been amazing. I have plenty of work and am enjoying my time here. I would highly recommend Protocol Education.
Amount of work10
Rate of pay9
Quality of schools9
Personability10
Honesty10
Overall Service10
2.3 out of 10 anon · Reviewed on
Poor pay, not negotiable. Do Not join
Amount of work1
Rate of pay1
Quality of schools10
Personability1
Honesty1
Overall Service1
9.3 out of 10 Karen · Reviewed on
I am working in a great school on a long term contract, with a very good rate of pay and in a lovely location due to the wonderful assistance of the Protocol staff. They were and still are continually available to me in giving honest advice where needed. I will always recommend Protocol Education to anyone thinking of teaching in the UK.
Amount of work10
Rate of pay8
Quality of schools9
Personability8
Honesty10
Overall Service10
1.7 out of 10 Sandra Dee · Reviewed on
About Leeds office. Sneaky, dishonest and rude. They always sent me to schools at least 50 minutes away. They always called in the morning, I had never had a pre-booked day with them. When I was late, they sent me angry messages with exclamation marks, like I was a toddler that had just broken a vase!! The schools were the worst I have ever been to, but they were always described as ''lovely'', at worst ''a bit challenging, but no worries''. I was very clear that I wanted to work only at primary schools but they kept sending me as a cover supervisor in secondary. It was the first agency that I was registered with, and practically the first time I worked in British schools. They made my life really miserable, and I actually hated every single day. When I started working with other agencies, I realised that being a supply teacher does not always mean that you are an undermined, manipulated little person. AVOID.
Amount of work3
Rate of pay2
Quality of schools1
Personability1
Honesty1
Overall Service2
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