Protocol Education

5.4 out of 10
154 Ratings

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Protocol Education Ratings and Reviews

5.4

Overall Rating

5.4 out of 10
based on 154 Ratings

Amount of work

5.5

Rate of pay

5.4

Quality of schools

5.7

Personability

5.6

Honesty

5.1

Overall Service

5.3

1.0 out of 10 Liz · Reviewed on
I had a terrible experience working with Protocol. I initially worked through another agency when I first arrived in the UK from Canada. I signed up with Protocol because I was worried about having enough work in London. I only worked for them 4 times, at fairly good schools, but the one thing that really turned me off was their staff. I was called for work one morning and they asked if I could go to NW London (I lived SW) and when I told them it was going to take me 1.5+hrs to get to the school the consultant freaked out and yelled at me. It's their job to know where I live - I couldn't make the trains run any faster!! Anyway, that was the last time I took a call from them and I continued to work for my other agency. They actually took the time to get to know me! My advice, don't bother with Protocol, with them you're just another number!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.7 out of 10 Anonymous · Reviewed on
This review is about Protocol in Bristol: They guarantee you specific amount of hours work. They promised I would have enough work to live a descent life in the UK then gave me work 3 times only in six months. I feel extremely disappointed, as they promised me I could be working 3 days. There was always an excuse for the lack of work. They still advertise on their site that they need teachers! How come? Do not go there. They are liars. They ruin people’s lives.
Amount of work1
Rate of pay2
Quality of schools3
Personability1
Honesty1
Overall Service2
1.1 out of 10 Anonymous · Reviewed on
I completed a 'contract' for Protocol in Cambridge the last academic year in a well known, further educational institution. I am a very experienced, skilled and qualified lecturer andm I've never know anything like it. I encountered one of the rudest women in my teaching career, she was the departmental administrator and would not 'administrate'. She pulled faces at everyone, was bluntly rude back and refused to help you with any requests. I got so fed up with it as it hampered my abilty to deliver as a teacher. I complained, again and again to the manager who defended her and laughed it off (clearly something more there for thsi to be ignored and accepted). This was no laughing matter. On my first day I was left sat with her and she made racist remarks, she took the p*** out of the manager on the phone in front of me and runned down several people who were obviously memmbers of staff. I kept complaining, but nothing. The manager told me if I needed help to track her down, but she wasnt always there and it came to the point where I would avoid going into the office with this rude administrator to avoid it. Eventually, I got so fed up and contacted Protocol 'the issue was taken up' by a 'regional manager ' as the useless and mostly absent coordinator never responsed to my emails and let me down on arranged meetings. (I driove all the way to Cambridge one day and got a phone call half way there). I never, ever got a response. What did happen next was disgraceful. I sent emails to both managers within the college and protocol to establish final teaching dates at the end of term and arrangements and never got replies. I had to find out dates from my actual students!!! They told me when to finish! I then discovered the formal contractual end date was earlier than the students were told to study until (July) and because I am an ethical, responsible tutor, I still taught them beyond my contract. At the end of term, the manager in the college politically played a game of cat and mouse to keep me in the loop while she looked for another tutor (in case she had nobody). My job was advertised all over the internet whilst doing this! She clearly didn't like the fact I had complained to Protocol about the administrator and gone 'over her head'. The fact I was reliable, arranged extra classes for exam tuition near exam times (something other tutors did not do) and got good results from my students didnt matter a jot. I havent heard from Protocol since nor have I been offered any further work after my hard work, efforts and reliability. So my advice is AVOID both working in Cambridge and for Protocol. I had been warned about Protocol being very unethical many years ago, and they have a bad reputation in education as part of a new trend that has contributed to lower standards. They continously break employment laws and do not ensure their staff are trained and given the basic tools when they arrive at work(no computer training, health and safety) I got none! I never knew where the staff room was and was never shown! The fact a complaint regarding racist comments and abusive comemnts regarding people was laughed off and also, not taken seriously by protocol, tells you everything. The College is also one to avoid. The department I worked in constantly advertises for sessional staff -always a clue.
Amount of work1
Rate of pay2
Quality of schools1
Personability1
Honesty1
Overall Service1
1.7 out of 10 anonymous · Reviewed on
This agency is not to be trusted. I was in contact with them over a period of two years before I moved to the UK. I moved from a permanent full time position in Australia into a recession with the illusion(fed by this agency that I would have five days of work per week in Oxford) I almost sold my house in Australia but it did not sell in time for me to move. I took all of my possessions, my car and my pet to be called in by Protocol as an assistant teacher(on a low wage) or to monitor exams for half a day, or to work at the most violent schools in Oxfordshire. I have three degrees from one of the top universities in Australia and fifteen years of teaching experience and they treated me like this! Seventy thousand dollars later and after a nervous breakdown I found a full time teaching job in Australia via the net and flew back into a teaching job in Australia. Do not trust this agency.
Amount of work3
Rate of pay3
Quality of schools1
Personability2
Honesty1
Overall Service1
1.1 out of 10 Anonymous · Reviewed on
I can't believe some of the positive reviews on this site. Have you guys got ANY idea how much this agency cream off your wage PER hour or day? I earned £189 a day when payed directly by schools for supply and that was 5 years ago. I'm only using this agency under sufferance now as the school I am working at on a temporary bases will only employ temporary staff through this agency. In my experience Protocol do almost nothing for their money - punch a national insurance number into a payroll software program and that's about it! They won't even give you a printed payslip without charging £5 (per slip!!!!!!). I'm English so I don't know how non nationals get teaching jobs here but my advice to you is find out how and skip the agencies (or this one anyway). In one school I worked in we employed Canadians and Ausies not through an agency. The candidates had telephone interviews that's about all I know. Look at www.tes.co.uk where all schools advertise their jobs and contact them directly. Best time is probably in the summer term when any British teacher can't apply as its too late to hand in their notice to their current employer.
Amount of work1
Rate of pay1
Quality of schools1
Personability2
Honesty1
Overall Service1
2.0 out of 10 Anonymous · Reviewed on
Avoid, these people do not pay you on time and pay considerably lower rates than almost any other agency.
Amount of work5
Rate of pay1
Quality of schools2
Personability2
Honesty2
Overall Service1
1.9 out of 10 Anonymous · Reviewed on
They booked me for a day's work. When I turned up to work it turned out it was an INSET Day and I was not needed. When I asked the school about pay they said to talk to the agency. The agency had no interest in pursuing the school for my wages even though the school was at fault for not cancelling the booking. As a result I didn't work for them again as they clearly have no interest in looking after their teachers so be wary: You may find yourself passing up other work, shelling out your own money for transport and then turning up to a school that forgot to cancel. If you do, Protocol will have no interest in looking after you.
Amount of work1
Rate of pay3
Quality of schools5
Personability1
Honesty1
Overall Service1
1.3 out of 10 anon · Reviewed on
These people are nothing short of scam artists. They watched me throw my teaching job in Australia away so as I could suffer poverty in England. Even if you gain on ongoing teaching position via this agency they will employ you as a casual and not give you holiday pay. Do not go there. Have a holiday in England instead. These people cannot be relied on. They are in fat dishonest and do not care if they ruin people's lives.
Amount of work2
Rate of pay2
Quality of schools1
Personability1
Honesty1
Overall Service1
3.9 out of 10 EC · Reviewed on
I am an overseas trained teacher and Protocol was extremely helpful getting me to the UK. Once there the lack of work I received was very stressful. There was always an excuse for the lack of work. I struggled for money until I joined a new agency. Also the rate of pay was much lower than other agencies.
Amount of work4
Rate of pay3
Quality of schools3
Personability8
Honesty3
Overall Service3
1.0 out of 10 AA · Reviewed on
I signed up with Protocol sometime in May 2011 while I was still in Canada. The Canadian consultants were fantastic! Once I got to England, everything seemed different. The consultants seemed un-professional, and I was not getting any work. I arrived in September and it is now December and I have had 1 day of work from Protocol. I found out that this agency didn't even have a consultant working for the area that they were responsible for, for the past 3 months. They never informed us about this, leaving us in the dark as we struggle to live and pay bills after moving to a different country. This experience has made me hate and disrespect this country and the way they treat their teachers. I hate that this is what has happened and I am counting the days until I can fly home to a normal caring country!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.9 out of 10 anonymous · Reviewed on
This agency is responsible for a vast amount of heartache in my life on all levels. I felt like a puppet on a string. They promised I would have enough work to live a comfortable life in the UK then gave me hardly enough work to survive, I joined tow other agencies in order to get enough work. The schools they placed me in were nothing short of hellish. I left a very good permanent job in Australia in order to take up work in the UK. These people are very irresponsible and nothing short of used car salesmen. I recommend that all teachers steer clear of this agency.
Amount of work4
Rate of pay4
Quality of schools1
Personability1
Honesty1
Overall Service1
8.7 out of 10 Chris Bigland · Reviewed on
This is my first time doing supply after a maternity cover contract came to an end and I have been really impressed by Protocol Education. My contact at the office is extremely positive and encouraging and I was offered an interview and subsequently a long term supply contract starting the very next day my previous contract had ended. Whilst I would have preferred slightly more information and knowledge about the school I was being sent to, after being here a little while it is clear that was more on the school's side than the agency's. They have been in constant (sometimes slightly annoyingly :o) constant) contact throughout the recruitment process and I get the feeling that if you are a teacher who is interested in actually doing a job of work and not just sitting there with your feet up then I recommend this agency highly.
Amount of work10
Rate of pay7
Quality of schools7
Personability10
Honesty9
Overall Service9
1.9 out of 10 Anonymous · Reviewed on
This agency sucks big time. I went through the whole interview process with them, filled out all the paperwork, submitted all the necessary documents, they had secured all of my references and yet I was never offered a day's work with them. COMPLETE WASTE OF TIME!!!!
Amount of work1
Rate of pay7
Quality of schools1
Personability1
Honesty1
Overall Service1
1.7 out of 10 DS · Reviewed on
Working for Protocol has been incredibly frustrating to say the least! I have been with them for well over a year and have only been given one day of work in that time. The first year I found myself a part time job so wasn't to worried when I never heard from them but I have needed them in the past few months and they have definitely fallen short. I ring them daily and never get called up for work. Last week alone I rang asking for my consultant at least 6 times (not counting emails) and he never once phoned me back. Another girl and I both believe there is a lot of favourtism going on in the office- menaing only people who are really friendly with the agents get work! I have spoken to other teachers from the agency who seem to receive some work but are also unhappy with the amount of jobs. I don't know how else to increase my chances of work with them. With full availability I expect more! Be wary when joining.
Amount of work1
Rate of pay6
Quality of schools1
Personability1
Honesty1
Overall Service1
3.3 out of 10 Anonymous · Reviewed on
Before leaving for the UK I was promised there would be loads of supply work in the Hertfordshire / Bedfordshire area - especially for an experienced high school teacher like myself. The rep I met was so enthusiastic about it. No such work came to fruition. Instead I had no option but to take nursery and year 1 - 6 primary classes to get by. I got 3 days in high schools in six months. No more than about 30 days total. The one time I was late for work due to traffic conditions I was chastised by the head of the branch. This was the same guy who couldn't turn up my initial arrival appointment and sent another consultant instead. This treatment is not what you need when you arrive in a foreign country expecting work to pay the rent. My advice is, forget supply work, go for short term contracts and apply directly to schools. I found a one year contract position in a decent school on my own and had a much more enjoyable experience and was paid a decent yearly salary without having to worry if the phone won't ring.
Amount of work1
Rate of pay4
Quality of schools5
Personability4
Honesty3
Overall Service3
6.1 out of 10 L · Reviewed on
I signed up with this agency before I moved to the UK and found that once I got there I needed to sign up with another 2 just to pay the bills and rent. They kept telling me that there was a lot of work however I was lucky if I got 2 days a week. However they kept hiring new people while there was not enough work for the ones that already were employed. Also, once I had informed them that I was leaving becuase I was being offered a full time job in another country they did not contact me anymore for work even though I was still available for 3 weeks. Also, they never once sent me a thank you or good luck. I thought that was very unprofessional of them.
Amount of work6
Rate of pay9
Quality of schools7
Personability6
Honesty5
Overall Service5
8.3 out of 10 Anonymous · Reviewed on
I worked for the North London branch for 3 years. They are a brilliant agency, friendly consultants, lots of work. I am a support staff not a teacher and overall I think there is more work for support staff than for teachers. My only criticism about them is that I had no pay rise for 3 years! Since our pay includes holiday pay, the holiday entitlement was raised, the minimum wage is raised year by year (it's going up in October again),it's a disgrace they don't follow them. My patience is running out until I say something or look for a different agency.
Amount of work8
Rate of pay5
Quality of schools9
Personability9
Honesty9
Overall Service9
2.3 out of 10 anonymous · Reviewed on
Th ey gave me 2 hours at a school saying that the school had asked specifically for me. I was then offered a full day by another agency but turned it down because i had already promised to go to the school who had, after all, asked for me. Whilst at the school I noticed they needed somebody for a full day this Friday. The PE staff told me to tell the person in charge of cover I was available. She said she had already booked somebody! Very strange! Who is telling the truth? Having worked at the school several times over the last 10 years i know they are satisfied with my work. Definitely the WORST agency and I have been doing supply for the past 12 years. This is also the worst year ever.
Amount of work1
Rate of pay2
Quality of schools6
Personability2
Honesty1
Overall Service2
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