Protocol Education

5.5 out of 10
150 Ratings

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Protocol Education Ratings and Reviews

5.5

Overall Rating

5.5 out of 10
based on 150 Ratings

Amount of work

5.6

Rate of pay

5.4

Quality of schools

5.8

Personability

5.7

Honesty

5.2

Overall Service

5.4

8.0 out of 10 Emma · Reviewed on
I've registered with many agencies but Protocol is the only one to actually offer me work. I'd highly recommend them.
Amount of work8
Rate of pay8
Quality of schools8
Personability9
Honesty7
Overall Service8
1.0 out of 10 Anonymous · Reviewed on
I registered with them one year ago and they made me pay for another CRB (I already had 2), saying that I will get a refund after 44 days of work, that is, never. During the interview, they asked me if I had experience in Special Needs. When I said that I had no experience at all and that I did not want to do it because I do not have any qualification in that field, they said in a very upset tone "It's job. Take or leave it. It's up to you". After that, they sent me one day to an adult school for disabled people, where they paid me (including travel expenses) 20 pounds for 4 hours or work. Since that moment, I dedided not to work with them, and despite I have made clear more than twice that I do not want to work in SEN, they only call me to offer SEN TA supply roles at almost 9:30 in the morning!! Very unprofessional. Do not waste your time with this agency.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.0 out of 10 Anonimous · Reviewed on
Hi registered with this agency a year ago. They made me pay 44£ for my CRB but they never provided me any work at all as a Secondary Teacher. They just called me to do a cover at a SEN School where I had to clean, wash and do other matters related to nursery or cleaning. When I was already at the School they sent me a text and said that my rate was going to be only the half that day because I was there as a SEN assistant and not as a Teacher (£60 instead of £125/130). I sent them an e-mail and asked when I was going to have my £44 back (something they said in the registration interview) and they said that I needed to work 50 time with them before having my £44 back, that is, never. I will think about taking further actions against this agency or at least, let everybody know what kind of people they really are. They provided me the worst service I ever had. DO NOT REGISTER WITH THEM NOR PAY ANY AGENCY £44 FOR THE CRB/DBS. THIS DO NOT SUPPOSE ANY COST FOR THEM, IT SHOULD BE FREE AND THEY ARE JUST GETTING MONEY FROM WORKIERS.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.0 out of 10 Vicky · Reviewed on
At the moment it has taken nearly 6 weeks just to get me signed onto the books!! I keep being passed from pillar to post, no one contacts me first regarding my application I always have to contact them to find out how it's going! They even got me to chase my own references! Apparently now they are still waiting for a form to come back from the council so I am about to give up! I am £44 down with the CRB form and nothing is moving forward. Very unprofessional people who look at you as a number and not a person. Even when I drove the 30 miles to my nearest office the person dealing with me taking her time and was seen by my friend dancing round the kitchen and talking about X factor when she was meant to be getting me a form to sign!! All in all don't bother! Go with someone else!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
2.7 out of 10 Anonymous · Reviewed on
Protocol are sometimes reliable, but are often dishonest about rates of pay, trying to reduce one's wages, and then making endless excuses as to why they are doing this. What company reduces workers' wages? They treat you generally like a number and the staff seem more concerned with making money off your wages for themselves. However I have worked in some really good schools and the amount of work has been quite good, but you really have to keep calling them to keep getting the work in. The other negative aspect is that Protocol will place you in a school, miles away and expect you to work there for a reduced rate. I'm getting fed up with them and am thinking of leaving for a better paid agency and an agency that doesn't tell you lies and make excuses.
Amount of work5
Rate of pay1
Quality of schools6
Personability2
Honesty1
Overall Service2
3.9 out of 10 Anon · Reviewed on
I changed agencies because I was annoyed about changes in how we were paid, but I realise now I was quite well off where I was. I had been working nearly full time but with Protocol this has dropped dramatically. I only gave them 3 stars for amount of work because I have been unavailable to them quite a bit, but I do wonder how much work I would have got had I been available full time. I suspect not a lot. I was feeling very positive when I signed up with them but it just hasn't happened. My opinion has slumped since. They asked how much I was paid with the previous agency and, as they didn't comment, I wrongly assumed that would be matched. It took 6 months of checking what the e-mails said and insisting I received the pay I wanted before that amount was 'made my default pay'. The web site is awful. Once you've been recorded as available on your diary it's impossible to change it. And the number of e-mails you receive for every day's pay is ridiculous. My last agency, you did the work and got paid the following Friday. End of story. A real pain. I won't be working for them much longer.
Amount of work3
Rate of pay7
Quality of schools5
Personability5
Honesty3
Overall Service2
1.0 out of 10 Anon · Reviewed on
They took over 2 months to sign me up with their agency and never contacted me during that time. I was not convinced I wanted to work with an agency that couldn't even organise themselves to sign me up correctly. Poor service
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.3 out of 10 Anon · Reviewed on
Started off well but went downhill from there, way downhill! You are not working as part of a team. They don’t care who you are, where you want to work or travel time, you are only a name on a piece of paper. They only care about the chunk of money they are going to skim off your pay cheque (I conversed with many teachers from different agencies, Protocol was the lowest paying by far). They will send you to the worst school in the UK. They offer very little social activities. It’s hit and miss with contacting the agency and I’ve had a struggle from day one trying to get in touch with my consultant. Messages never get passed on to people in this agency, it’s seems like it’s very poorly organised. Do yourself a favour, go with a different agency!!!!
Amount of work3
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.0 out of 10 Anonymous · Reviewed on
I have dealt with this agency recently and very disappointed with the attitude towards my requirements, This is a shame as I initially had a favourable impression of them, however I then realised I was being misled. I have worked in education for 7 years and pride myself in my communication skills and professionalism and after the call I received today and the needless abuse I received over the phone by a very pushy consultant who thinks he knows it all and who spoke to me in a very disrespectful manner and behaived in a dishonest fashion, to say the least it was shocking experience for me! I will certainly not be using this company to represent me going forward and strongly recommend teachers to look around elsewhere before using this agency.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
8.7 out of 10 Anonymous · Reviewed on
I came from Canada with another agency, and Protocol is the ONLY reason I'm still in the UK. I have never had problems finding enough work through Protocol, but I also do my share of the work. I get up early so at 7am I'm completely ready when I call in - though this happens less and less since I'm now being asked for by schools and pre booked well in advance. About their rate of pay - yes there are other places that pay more... I worked for 5 agencies at once and all paid more than Protocol, but none got me half the work Protocol did. Also, once you've worked for them for awhile, ask for a raised - it worked for me! Like any agency, they're a business making money. Be firm with them and call in every morning and you'll be all set. Tell them your limits of travel or which areas you won't go to, and they'll respect that.
Amount of work10
Rate of pay7
Quality of schools9
Personability9
Honesty8
Overall Service9
1.0 out of 10 Rachael · Reviewed on
I signed up with them after being told wonderful things, given many promises and told i would be given work any when between 2 days and 2 weeks. I moved to Cambridge without a job lined up due to the promises from the agency Its been 1 month and a half... still nothing. I am bored, angry, frustrated, disappointed at £44 worse off after paying for a CRB check. STAY AWAY!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
9.6 out of 10 Bianca · Reviewed on
I wish I tried Protocol first! Ever since I joined Protocol they were honest, very dedicated to what type of role I wanted and areas in which I wanted to teach. I got work everyday and got into the role that I wanted full time within 10 days! When I went into the office to meet Protocol staff they were very professional and were very patient and listened to my needs (I was in there and hour more than I was meant to be there). If you are finding it hard to choose an agency...I would not go past Protocol..they are an excellent agency to work with!
Amount of work10
Rate of pay7
Quality of schools10
Personability10
Honesty10
Overall Service10
1.0 out of 10 B mayo · Reviewed on
Came here, like others with promise of reliable work. Jumped through all of their hoops. They've taken my CRB check money both in UK and for Canada and have never offered work. They have too many offices and not one of them knows what the other is doing. Made my stay here as a highly experienced teacher from Canada a most upsetting and frustrating one. So happy other agencies I get work from are professional, honest and decent folk. Stay away from this one and don't believe a word they say to you as they lure try to you over from other countries; not sure what monetary gain they get but they must get something for signing up teachers.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.1 out of 10 Nadia · Reviewed on
This agency wasted my time and trip out to see them. I put lots of trust in the agency but fell short with no work from them until the final last minute when i contacted another agency who brill.
Amount of work1
Rate of pay1
Quality of schools1
Personability2
Honesty1
Overall Service1
1.0 out of 10 Anon · Reviewed on
Beware Beware Beware!! I was lied too about a promised pay rise. Ended up having to leave to find a decent job. Do not trust these people!!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.0 out of 10 Liz · Reviewed on
I had a terrible experience working with Protocol. I initially worked through another agency when I first arrived in the UK from Canada. I signed up with Protocol because I was worried about having enough work in London. I only worked for them 4 times, at fairly good schools, but the one thing that really turned me off was their staff. I was called for work one morning and they asked if I could go to NW London (I lived SW) and when I told them it was going to take me 1.5+hrs to get to the school the consultant freaked out and yelled at me. It's their job to know where I live - I couldn't make the trains run any faster!! Anyway, that was the last time I took a call from them and I continued to work for my other agency. They actually took the time to get to know me! My advice, don't bother with Protocol, with them you're just another number!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.7 out of 10 Anonymous · Reviewed on
This review is about Protocol in Bristol: They guarantee you specific amount of hours work. They promised I would have enough work to live a descent life in the UK then gave me work 3 times only in six months. I feel extremely disappointed, as they promised me I could be working 3 days. There was always an excuse for the lack of work. They still advertise on their site that they need teachers! How come? Do not go there. They are liars. They ruin people’s lives.
Amount of work1
Rate of pay2
Quality of schools3
Personability1
Honesty1
Overall Service2
1.1 out of 10 Anonymous · Reviewed on
I completed a 'contract' for Protocol in Cambridge the last academic year in a well known, further educational institution. I am a very experienced, skilled and qualified lecturer andm I've never know anything like it. I encountered one of the rudest women in my teaching career, she was the departmental administrator and would not 'administrate'. She pulled faces at everyone, was bluntly rude back and refused to help you with any requests. I got so fed up with it as it hampered my abilty to deliver as a teacher. I complained, again and again to the manager who defended her and laughed it off (clearly something more there for thsi to be ignored and accepted). This was no laughing matter. On my first day I was left sat with her and she made racist remarks, she took the p*** out of the manager on the phone in front of me and runned down several people who were obviously memmbers of staff. I kept complaining, but nothing. The manager told me if I needed help to track her down, but she wasnt always there and it came to the point where I would avoid going into the office with this rude administrator to avoid it. Eventually, I got so fed up and contacted Protocol 'the issue was taken up' by a 'regional manager ' as the useless and mostly absent coordinator never responsed to my emails and let me down on arranged meetings. (I driove all the way to Cambridge one day and got a phone call half way there). I never, ever got a response. What did happen next was disgraceful. I sent emails to both managers within the college and protocol to establish final teaching dates at the end of term and arrangements and never got replies. I had to find out dates from my actual students!!! They told me when to finish! I then discovered the formal contractual end date was earlier than the students were told to study until (July) and because I am an ethical, responsible tutor, I still taught them beyond my contract. At the end of term, the manager in the college politically played a game of cat and mouse to keep me in the loop while she looked for another tutor (in case she had nobody). My job was advertised all over the internet whilst doing this! She clearly didn't like the fact I had complained to Protocol about the administrator and gone 'over her head'. The fact I was reliable, arranged extra classes for exam tuition near exam times (something other tutors did not do) and got good results from my students didnt matter a jot. I havent heard from Protocol since nor have I been offered any further work after my hard work, efforts and reliability. So my advice is AVOID both working in Cambridge and for Protocol. I had been warned about Protocol being very unethical many years ago, and they have a bad reputation in education as part of a new trend that has contributed to lower standards. They continously break employment laws and do not ensure their staff are trained and given the basic tools when they arrive at work(no computer training, health and safety) I got none! I never knew where the staff room was and was never shown! The fact a complaint regarding racist comments and abusive comemnts regarding people was laughed off and also, not taken seriously by protocol, tells you everything. The College is also one to avoid. The department I worked in constantly advertises for sessional staff -always a clue.
Amount of work1
Rate of pay2
Quality of schools1
Personability1
Honesty1
Overall Service1
1.7 out of 10 anonymous · Reviewed on
This agency is not to be trusted. I was in contact with them over a period of two years before I moved to the UK. I moved from a permanent full time position in Australia into a recession with the illusion(fed by this agency that I would have five days of work per week in Oxford) I almost sold my house in Australia but it did not sell in time for me to move. I took all of my possessions, my car and my pet to be called in by Protocol as an assistant teacher(on a low wage) or to monitor exams for half a day, or to work at the most violent schools in Oxfordshire. I have three degrees from one of the top universities in Australia and fifteen years of teaching experience and they treated me like this! Seventy thousand dollars later and after a nervous breakdown I found a full time teaching job in Australia via the net and flew back into a teaching job in Australia. Do not trust this agency.
Amount of work3
Rate of pay3
Quality of schools1
Personability2
Honesty1
Overall Service1
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