Protocol Education

5.4 out of 10
154 Ratings

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Protocol Education Ratings and Reviews

5.4

Overall Rating

5.4 out of 10
based on 154 Ratings

Amount of work

5.5

Rate of pay

5.4

Quality of schools

5.7

Personability

5.6

Honesty

5.1

Overall Service

5.3

7.7 out of 10 Lorraine Hamilton-Clarke · Reviewed on
I've been working for Protocol for just over a year and have been offered work almost every day, even in quiet periods such as the start of term. I have never had to ring them once for work. The agency seems to be quite popular with schools in my area and I suspect that this is because they have a cheap rate of pay even though the agency take a sizeable chunk. I have never had any problem or come-back from the agency if I don't want to return to a school for whatever reason. My only gripe (apart from pay) is that they regularly offer longer term placements always in 'wonderful' schools but I doubt that any of the consultants have ever worked in them. Is this purely based on teacher recommendation as surely this will vary according to an individual's point of view. However at my initial interview it was made clear that some schools would not be suited to me personally as we are all different and have different expectations. As I read in other reviews, the fact that they offer SEN placements is a bonus and they even have free training should you wish to explore this area of education for the first time. The consultants at the office based in Finchley all address me by name and ask about my well being and satisfaction with work and schools. Thank You Glenn, Nimisha, Michael and Ben, to name but a few who work at there. Overall I am extremely satisfied with this agency and have plenty of work. They even have a guaranteed work scheme for selected teachers who wish to take it up and may be truly worried about not having enough work.
Amount of work9
Rate of pay5
Quality of schools8
Personability10
Honesty6
Overall Service8
8.9 out of 10 Hannah Baggott · Reviewed on
I have been with protocol for a few years now. My agent is Michelle she is a really lovely friendly person and helped me find a good amount of work! Thank you to Michelle and the Protocol team for all the work!
Amount of work6
Rate of pay10
Quality of schools10
Personability10
Honesty10
Overall Service8
9.1 out of 10 Telza · Reviewed on
Top agency, the office of Watford is first class.
Amount of work9
Rate of pay7
Quality of schools10
Personability10
Honesty10
Overall Service9
1.6 out of 10 roxanne · Reviewed on
Started off with good pay,getting great feedback from schools. Strange things started happening when they wanted to lower my pay each job. They then started to fight dirty when I said I didn't see why I had to loose money, when the school were telling me that they thought I was doing an outstanding job. They were ringing the school trying to make deals behind my back and in turn cutting my booking short, as they find others that will do it cheaper if you wont take the lesser amount. They then play the game of they didnt know anything, they just got feedback that they didnt want you in tomorrow. Its totally unprofessional and insulting, and no where in their consideration is the progress of the pupils which you have got started on thier GCSE work and enjoying your lessons. Totally unprofessional, and go downhill when you fight for the money they promised you in the beginning. They use educational jargon to justify everything, they say they are not teachers yet consistently patronise you... horrible.
Amount of work2
Rate of pay2
Quality of schools1
Personability1
Honesty1
Overall Service2
1.0 out of 10 RW · Reviewed on
Began well when they were called Catalyst, then Spring. Friendly, supportive staff and plenty of work and when bought again, previous staff left and were replaced by complete numpties.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
8.0 out of 10 Emma · Reviewed on
I've registered with many agencies but Protocol is the only one to actually offer me work. I'd highly recommend them.
Amount of work8
Rate of pay8
Quality of schools8
Personability9
Honesty7
Overall Service8
1.0 out of 10 Anonymous · Reviewed on
I registered with them one year ago and they made me pay for another CRB (I already had 2), saying that I will get a refund after 44 days of work, that is, never. During the interview, they asked me if I had experience in Special Needs. When I said that I had no experience at all and that I did not want to do it because I do not have any qualification in that field, they said in a very upset tone "It's job. Take or leave it. It's up to you". After that, they sent me one day to an adult school for disabled people, where they paid me (including travel expenses) 20 pounds for 4 hours or work. Since that moment, I dedided not to work with them, and despite I have made clear more than twice that I do not want to work in SEN, they only call me to offer SEN TA supply roles at almost 9:30 in the morning!! Very unprofessional. Do not waste your time with this agency.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.0 out of 10 Anonimous · Reviewed on
Hi registered with this agency a year ago. They made me pay 44£ for my CRB but they never provided me any work at all as a Secondary Teacher. They just called me to do a cover at a SEN School where I had to clean, wash and do other matters related to nursery or cleaning. When I was already at the School they sent me a text and said that my rate was going to be only the half that day because I was there as a SEN assistant and not as a Teacher (£60 instead of £125/130). I sent them an e-mail and asked when I was going to have my £44 back (something they said in the registration interview) and they said that I needed to work 50 time with them before having my £44 back, that is, never. I will think about taking further actions against this agency or at least, let everybody know what kind of people they really are. They provided me the worst service I ever had. DO NOT REGISTER WITH THEM NOR PAY ANY AGENCY £44 FOR THE CRB/DBS. THIS DO NOT SUPPOSE ANY COST FOR THEM, IT SHOULD BE FREE AND THEY ARE JUST GETTING MONEY FROM WORKIERS.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.0 out of 10 Vicky · Reviewed on
At the moment it has taken nearly 6 weeks just to get me signed onto the books!! I keep being passed from pillar to post, no one contacts me first regarding my application I always have to contact them to find out how it's going! They even got me to chase my own references! Apparently now they are still waiting for a form to come back from the council so I am about to give up! I am £44 down with the CRB form and nothing is moving forward. Very unprofessional people who look at you as a number and not a person. Even when I drove the 30 miles to my nearest office the person dealing with me taking her time and was seen by my friend dancing round the kitchen and talking about X factor when she was meant to be getting me a form to sign!! All in all don't bother! Go with someone else!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
2.7 out of 10 Anonymous · Reviewed on
Protocol are sometimes reliable, but are often dishonest about rates of pay, trying to reduce one's wages, and then making endless excuses as to why they are doing this. What company reduces workers' wages? They treat you generally like a number and the staff seem more concerned with making money off your wages for themselves. However I have worked in some really good schools and the amount of work has been quite good, but you really have to keep calling them to keep getting the work in. The other negative aspect is that Protocol will place you in a school, miles away and expect you to work there for a reduced rate. I'm getting fed up with them and am thinking of leaving for a better paid agency and an agency that doesn't tell you lies and make excuses.
Amount of work5
Rate of pay1
Quality of schools6
Personability2
Honesty1
Overall Service2
3.9 out of 10 Anon · Reviewed on
I changed agencies because I was annoyed about changes in how we were paid, but I realise now I was quite well off where I was. I had been working nearly full time but with Protocol this has dropped dramatically. I only gave them 3 stars for amount of work because I have been unavailable to them quite a bit, but I do wonder how much work I would have got had I been available full time. I suspect not a lot. I was feeling very positive when I signed up with them but it just hasn't happened. My opinion has slumped since. They asked how much I was paid with the previous agency and, as they didn't comment, I wrongly assumed that would be matched. It took 6 months of checking what the e-mails said and insisting I received the pay I wanted before that amount was 'made my default pay'. The web site is awful. Once you've been recorded as available on your diary it's impossible to change it. And the number of e-mails you receive for every day's pay is ridiculous. My last agency, you did the work and got paid the following Friday. End of story. A real pain. I won't be working for them much longer.
Amount of work3
Rate of pay7
Quality of schools5
Personability5
Honesty3
Overall Service2
1.0 out of 10 Anon · Reviewed on
They took over 2 months to sign me up with their agency and never contacted me during that time. I was not convinced I wanted to work with an agency that couldn't even organise themselves to sign me up correctly. Poor service
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.3 out of 10 Anon · Reviewed on
Started off well but went downhill from there, way downhill! You are not working as part of a team. They don’t care who you are, where you want to work or travel time, you are only a name on a piece of paper. They only care about the chunk of money they are going to skim off your pay cheque (I conversed with many teachers from different agencies, Protocol was the lowest paying by far). They will send you to the worst school in the UK. They offer very little social activities. It’s hit and miss with contacting the agency and I’ve had a struggle from day one trying to get in touch with my consultant. Messages never get passed on to people in this agency, it’s seems like it’s very poorly organised. Do yourself a favour, go with a different agency!!!!
Amount of work3
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.0 out of 10 Anonymous · Reviewed on
I have dealt with this agency recently and very disappointed with the attitude towards my requirements, This is a shame as I initially had a favourable impression of them, however I then realised I was being misled. I have worked in education for 7 years and pride myself in my communication skills and professionalism and after the call I received today and the needless abuse I received over the phone by a very pushy consultant who thinks he knows it all and who spoke to me in a very disrespectful manner and behaived in a dishonest fashion, to say the least it was shocking experience for me! I will certainly not be using this company to represent me going forward and strongly recommend teachers to look around elsewhere before using this agency.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
8.7 out of 10 Anonymous · Reviewed on
I came from Canada with another agency, and Protocol is the ONLY reason I'm still in the UK. I have never had problems finding enough work through Protocol, but I also do my share of the work. I get up early so at 7am I'm completely ready when I call in - though this happens less and less since I'm now being asked for by schools and pre booked well in advance. About their rate of pay - yes there are other places that pay more... I worked for 5 agencies at once and all paid more than Protocol, but none got me half the work Protocol did. Also, once you've worked for them for awhile, ask for a raised - it worked for me! Like any agency, they're a business making money. Be firm with them and call in every morning and you'll be all set. Tell them your limits of travel or which areas you won't go to, and they'll respect that.
Amount of work10
Rate of pay7
Quality of schools9
Personability9
Honesty8
Overall Service9
1.0 out of 10 Rachael · Reviewed on
I signed up with them after being told wonderful things, given many promises and told i would be given work any when between 2 days and 2 weeks. I moved to Cambridge without a job lined up due to the promises from the agency Its been 1 month and a half... still nothing. I am bored, angry, frustrated, disappointed at £44 worse off after paying for a CRB check. STAY AWAY!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
9.6 out of 10 Bianca · Reviewed on
I wish I tried Protocol first! Ever since I joined Protocol they were honest, very dedicated to what type of role I wanted and areas in which I wanted to teach. I got work everyday and got into the role that I wanted full time within 10 days! When I went into the office to meet Protocol staff they were very professional and were very patient and listened to my needs (I was in there and hour more than I was meant to be there). If you are finding it hard to choose an agency...I would not go past Protocol..they are an excellent agency to work with!
Amount of work10
Rate of pay7
Quality of schools10
Personability10
Honesty10
Overall Service10
1.0 out of 10 B mayo · Reviewed on
Came here, like others with promise of reliable work. Jumped through all of their hoops. They've taken my CRB check money both in UK and for Canada and have never offered work. They have too many offices and not one of them knows what the other is doing. Made my stay here as a highly experienced teacher from Canada a most upsetting and frustrating one. So happy other agencies I get work from are professional, honest and decent folk. Stay away from this one and don't believe a word they say to you as they lure try to you over from other countries; not sure what monetary gain they get but they must get something for signing up teachers.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
1.1 out of 10 Nadia · Reviewed on
This agency wasted my time and trip out to see them. I put lots of trust in the agency but fell short with no work from them until the final last minute when i contacted another agency who brill.
Amount of work1
Rate of pay1
Quality of schools1
Personability2
Honesty1
Overall Service1
1.0 out of 10 Anon · Reviewed on
Beware Beware Beware!! I was lied too about a promised pay rise. Ended up having to leave to find a decent job. Do not trust these people!!
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
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