Protocol Education

5.5 out of 10
150 Ratings

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Protocol Education Ratings and Reviews

5.5

Overall Rating

5.5 out of 10
based on 150 Ratings

Amount of work

5.6

Rate of pay

5.4

Quality of schools

5.8

Personability

5.7

Honesty

5.2

Overall Service

5.4

3.6 out of 10 Anon · Reviewed on
I've worked for Protocol for the last nine months and honestly, I did get a lot of work from them in London. However, I was always complaining about their rate of pay and the schools they sent me to. I got sent to some rubbish schools and my pay was crap! Finally joined another agency and got sent to a nice school with better pay. Have Protocol as your back up agency but use another agency (in the top 10 of this website) as your main agency.
Amount of work8
Rate of pay1
Quality of schools1
Personability4
Honesty1
Overall Service5
10.0 out of 10 Lesley Proctor · Reviewed on
Dear Michael Shaw, RE: Review dated February 19, 2015 at 2:24 pm I am very sorry you have had a bad experience and I'm disappointed to read this review. As I can find no record of a Michael Shaw registered on our database I am wondering if you have mixed up your agency names. The Bristol branch is staffed by experienced professionals who care deeply about the level of service they provide. They are passionate about ensuring everyone who registers has a personal service and is matched carefully to the types of work they are seeking. The volumes of work both for teachers and support staff are incredibly high resulting in a large proportion of our staff been on guaranteed work schemes. Please feel free to contact me directly via the Bristol branch to discuss any concerns you have. Lesley Proctor Regional Branch Manager Protocol Education
Amount of work10
Rate of pay10
Quality of schools10
Personability10
Honesty10
Overall Service10
9.1 out of 10 Alysha Hetherington · Reviewed on
Protocol secured me a full time permanent job before I’d left Australia. Actually I interviewed for 5 different positions and was offered all of the, so I had my choice. My consultant in Brisbane, Nicole, was fantastic through the whole process. The crew in the London office has been good too, but because I have a full time position I don’t really have much to do with them regularly.
Amount of work10
Rate of pay7
Quality of schools7
Personability10
Honesty10
Overall Service10
2.1 out of 10 Michael Shaw · Reviewed on
Everything was promised but little was delivered. The Consultants in the Bristol branch were rude, brash and at time mildly offensive. I would advise anyone against working for them. Simply Useless
Amount of work4
Rate of pay2
Quality of schools3
Personability1
Honesty1
Overall Service2
1.9 out of 10 Anon · Reviewed on
Would and will not use again, unprofessional, lower pay as opposed to other providers and I had to do a lot of running around after them to sort out my own administration.
Amount of work3
Rate of pay3
Quality of schools3
Personability1
Honesty1
Overall Service1
8.6 out of 10 Lisa Baillie · Reviewed on
Protocol Education made my teaching experience in London a real positive. All the consultants I spoke with over the two years from the signing up process to finally ending my time were professional and friendly. When I signed up in Australia, the consultant there made the whole process a lot less stressful and easy to understand. The induction meeting was also just as easy and laid back and it has been a breeze from there. I felt at all times that I had the backing of the agency even when schools would get crazy! I always had consistent work and then when I was signed up to a full time job the team were really encouraging and happy for me. They are in constant contact making sure things are going well and when I was leaving they even wrote me a reference which I was grateful for. Because of Protocol I got to experience a huge variety of London life in schools and I believe that this makes you a better teacher for it. When I am back in Australia I would recommend Protocol to anyone looking for a fabulous teaching experience overseas.
Amount of work10
Rate of pay9
Quality of schools7
Personability10
Honesty6
Overall Service9
9.7 out of 10 Sonia · Reviewed on
WOW! I am shocked to hear those who have seem to have had negative experiences with Protocol. It's actually shocking because I have grown to feel as though Protocol is my Uk family. From the beginning stages when I was thinking of coming over protocol was always in touch with me to answer any questions and concerns I had. I never felt like I was being too much. Having protocol behind me put me at ease as I finally made the move over here. They helped me with setting up a bank account, getting a sim card and phone number and everything else I needed before I started working the week after I arrived. I never had a problem with work some mornings I had over 10 calls with work. It has been such an easy job working with protocol. Their agents in particularly, Greg, Jaime, Lindsay and Rajia are so personable, in fact I easily found myself on the phone just chatting with them over an hour. They would call to check up on me and how I was finding the schools and living in London. It really makes anyone feel better moving to a new country alone. I also want to mention how protocol put me in contact with other teachers coming over the same time I was. That really helped me make friends and having others in the same situation as me was helpful aswell. I highly recommend teachers coming over to the UK to come over with Protocol education. They even have a guaranteed work agreement for those more apprehensive people nervous about the amount of work you think you may get, however there has never been an issue of no work. I worked until the very last day of the school term. whether you want long term, daily supply work, one to one interventions, they will always have the jobs available and don't be afraid to tell them what you want, because they are all flexible. I have friends who came over with other agencies and they can tell you horror stories. I am so thankful for coming across Protocol because every minute has been effortless with them and I have met amazing people through them.
Amount of work10
Rate of pay9
Quality of schools9
Personability10
Honesty10
Overall Service10
9.1 out of 10 Alex Whelan · Reviewed on
I moved to the UK at the beginning of September, and Protocol has been there every step of the way. Not only have they provided us with supply work every day, they were extremely helpful with housing, banking, and everything in between. More specifically, Lindsay Gauthier (Protocol Coordinator) has been a phenomenal mentor and goes above and beyond her job requirements to keep us happy-we could not have asked for a more helpful person. I have no complaints whatsoever, as Protocol has made this transition and experience all worthwhile!
Amount of work10
Rate of pay9
Quality of schools8
Personability10
Honesty9
Overall Service9
8.0 out of 10 Kate · Reviewed on
I advise everyone to not take this site too seriously. I feel like there may be a lot of fake reviews on here and that perhaps this site is managed by one agency in particular to promote itself and damage the reputation of others. For that reason I wanted to submit an honest review of the agency I've been working with for the last year. Let's be honest, no agency is deserving of 10 out of 10. They are all private companies who are profit driven. Of course they charge the schools more than they pay us, that's how they exist. Protocol is no different and there are definitely some things that could be improved. Overall though, they have been very good and I have never been short of work. I work on average 4-5 days a week, in a variety of schools. Some are challenging (we're in London afterall) but that's not the fault of the agency. The consultants I work with have always been honest and will warn me ahead of time if a school is known for being difficult. I've worked with other agencies in the past and received a higher daily pay rate, but tended to work only 2-3 days a week so overall I've been better off with Protocol. I believe teachers who post negative reviews are expecting too much. We would all love to earn £150 a day, 5 days a week, working in only outstanding schools! But we need to be realistic and accept that no agency can deliver that.
Amount of work10
Rate of pay7
Quality of schools7
Personability7
Honesty9
Overall Service8
2.1 out of 10 not my real name · Reviewed on
This agency is to be avoided for the reasons I will outline below. I have worked for this agency for over a year and have had numerous problems and issues. Pay: this agency will use a number of tactics to get you to work for as little as possible. The major tactic is to tell you that your rate of pay is being dictated by the school and is out of their hands. This is not true and your day rate is completely negotiable and is out of the hands of the school. One tactic is to say "the school only pays £80 a day for supply so thats all we can pay you" You have to remember that what the school pays the agency is a lot more than the agency pays you. They will never tell you what the school is paying them or tell the school what they are paying you. I had a lower limit of what I would work for and if the agency tried to offer me less I would just say no. Nine times out of ten they would call back and agree to the rate I wanted. Tactic number two is to send you to a school on a day rate (no planning,marking etc) but the school would expect you to mark and plan. The agency would then say that the rate of pay is again being dictated by the school and there is nothing they can do about it. They would always back the school and you were left with the choice of walking or doing the extra work for free. Tactic number three: guaranteed work scheme. This was offered to me and initially seemed like a good idea. They would guarantee four days a week minimum and pay me even if I didn't work. Problems came when they started offering me work at less than the rate they had agreed. The contract stated that I could refuse work at a lower rate. They pretended they didn't know about this and continued to offer me work at a lower rate. Remember this was a contract drawn up by protocol and the rate etc was offered to ME by THEM. All the time they were being very pushy and trying to make me feel like I was the one breaking the contract by not agreeing to the work. Consultants: they seemed very friendly to begin with but to be honest I soon saw through this. They were very fake and overly friendly. They were awful at responding to issues and problems which were numerous. When it suited them you were "one of the team" but if you had an issue or problem you were ignored. There was a lot of dishonesty floating about basically. I made a point of speaking to other supply teachers while in school and the general consensus from them was if they knew about Protocol then it was an agency to avoid. Some supply teachers were very surprised by the differences in pay. You may be wondering why I stuck with this agency for so long and it was because they did actually find me work unlike a few other agencies I was registered with. Eventually though I became so frustrated with them I started working elsewhere.
Amount of work5
Rate of pay3
Quality of schools3
Personability1
Honesty1
Overall Service1
8.9 out of 10 Steve Carolan · Reviewed on
Reading some of these reviews makes we wonder who the problem might be - the agency or the individual! I registered with Protocol before I left Sydney and the consultant there was fantastic. They let me know that the schools aren't going to be like Hogwarts and that some schools are really going to be tough - I appreciated the honesty. In fact most of the schools I went to were great! When I arrived in London the consultants there helped me get set up and I can honestly say that I always had work when I wanted it. They made it easy with everything and although the rates of pay were slightly lower than other agencies (only by a couple of pounds per day) they had 5 offices across London so I always had work close to home. I was happy to take £2-3 per day less if it meant 25 minutes less time spent on the tube each way to school. I think some of the people commenting here need to look at themselves rather than the agencies. They are an employment agency after all (they need to get paid too!!) and it is your job to make sure you are a suitable candidate. Perhaps the reason you don't get work is that you're simply not a good quality candidate! I can't recommend them highly enough and of the 3 agencies that I registered with before I left Sydney they were the best (both before and after arriving in London). Thanks Mitch in Sydney and Beth in London!
Amount of work10
Rate of pay7
Quality of schools8
Personability10
Honesty9
Overall Service9
1.7 out of 10 HoD · Reviewed on
I worked for these guys and never felt they either listened to you or cared. They accused me of money grabbing when I negotiated a higher rate and then dumped me without a bye or leave. Worse though were the Nottingham branch, the word unprofessional, full of crap and just plain useless doesn't come near to summing these guys up. I would avoid this branch like the plague, especially if you expect to get paid for doing your job. To be told tough S**T mate when I enquired about my pay, straight onto my solicitor. Avoid Nottingham Protocol
Amount of work2
Rate of pay2
Quality of schools2
Personability1
Honesty1
Overall Service2
1.7 out of 10 Optimistic usually · Reviewed on
The one good thing about this agency is that they offered me regular work in a variety of schools. However their level of integrity is questionable. They would always say EVERY school was amazing (not the case) and disappointing when you are lied to repeatedly as it makes you distrust everything they say. They have often double booked me at schools without any regard for the fact that I had turned down work elsewhere to honour my agreement with them. Although I have worked with them for over one year and been promised a pay rise when I joined, this has still not happened! I have received a variety of creative excuses as to why this is the case, none of which include the quality of my teaching at the schools they send me to. In fact on many occasions, they have tried to lower my daily rate without discussing it with me but slipping it into an e-mail(in the hope I wouldn't notice the lowered daily rate) of a job I'd accepted with them. They have also offered me long term jobs at a rate less then what a newly qualified teacher would get!!! Thankfully I have not been in a financial position where I need to accept these jobs. Exploitative in a word and probably working for less than the minimum wage if you take into account the lack of benefits that you would get if you were employed by the school on the teacher's pay scale. How do they get away with it!
Amount of work5
Rate of pay1
Quality of schools2
Personability1
Honesty1
Overall Service1
1.0 out of 10 A.Z · Reviewed on
Very Very poor service....since last year October i have been battling with them to get a proper job....i recently did a voluntary work with them which was for a week assuring that once you do a week unpaid shift they will get you a paid role immediately ...i should have known not to trust them, after the one week all they say is the school have not replied yet blah blah blah...or my consultant is on holiday this that.... i know the job market is tough its best just applying to school direct and hope to get something....DONT WASTE YOUR TIME WITH THIS AGENCY....
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
7.7 out of 10 Lorraine Hamilton-Clarke · Reviewed on
I've been working for Protocol for just over a year and have been offered work almost every day, even in quiet periods such as the start of term. I have never had to ring them once for work. The agency seems to be quite popular with schools in my area and I suspect that this is because they have a cheap rate of pay even though the agency take a sizeable chunk. I have never had any problem or come-back from the agency if I don't want to return to a school for whatever reason. My only gripe (apart from pay) is that they regularly offer longer term placements always in 'wonderful' schools but I doubt that any of the consultants have ever worked in them. Is this purely based on teacher recommendation as surely this will vary according to an individual's point of view. However at my initial interview it was made clear that some schools would not be suited to me personally as we are all different and have different expectations. As I read in other reviews, the fact that they offer SEN placements is a bonus and they even have free training should you wish to explore this area of education for the first time. The consultants at the office based in Finchley all address me by name and ask about my well being and satisfaction with work and schools. Thank You Glenn, Nimisha, Michael and Ben, to name but a few who work at there. Overall I am extremely satisfied with this agency and have plenty of work. They even have a guaranteed work scheme for selected teachers who wish to take it up and may be truly worried about not having enough work.
Amount of work9
Rate of pay5
Quality of schools8
Personability10
Honesty6
Overall Service8
8.9 out of 10 Hannah Baggott · Reviewed on
I have been with protocol for a few years now. My agent is Michelle she is a really lovely friendly person and helped me find a good amount of work! Thank you to Michelle and the Protocol team for all the work!
Amount of work6
Rate of pay10
Quality of schools10
Personability10
Honesty10
Overall Service8
9.1 out of 10 Telza · Reviewed on
Top agency, the office of Watford is first class.
Amount of work9
Rate of pay7
Quality of schools10
Personability10
Honesty10
Overall Service9
1.6 out of 10 roxanne · Reviewed on
Started off with good pay,getting great feedback from schools. Strange things started happening when they wanted to lower my pay each job. They then started to fight dirty when I said I didn't see why I had to loose money, when the school were telling me that they thought I was doing an outstanding job. They were ringing the school trying to make deals behind my back and in turn cutting my booking short, as they find others that will do it cheaper if you wont take the lesser amount. They then play the game of they didnt know anything, they just got feedback that they didnt want you in tomorrow. Its totally unprofessional and insulting, and no where in their consideration is the progress of the pupils which you have got started on thier GCSE work and enjoying your lessons. Totally unprofessional, and go downhill when you fight for the money they promised you in the beginning. They use educational jargon to justify everything, they say they are not teachers yet consistently patronise you... horrible.
Amount of work2
Rate of pay2
Quality of schools1
Personability1
Honesty1
Overall Service2
1.0 out of 10 RW · Reviewed on
Began well when they were called Catalyst, then Spring. Friendly, supportive staff and plenty of work and when bought again, previous staff left and were replaced by complete numpties.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
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