Protocol Education

5.5 out of 10
150 Ratings

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Protocol Education Ratings and Reviews

5.5

Overall Rating

5.5 out of 10
based on 150 Ratings

Amount of work

5.6

Rate of pay

5.4

Quality of schools

5.8

Personability

5.7

Honesty

5.2

Overall Service

5.4

1.7 out of 10 Sandra Dee · Reviewed on
About Leeds office. Sneaky, dishonest and rude. They always sent me to schools at least 50 minutes away. They always called in the morning, I had never had a pre-booked day with them. When I was late, they sent me angry messages with exclamation marks, like I was a toddler that had just broken a vase!! The schools were the worst I have ever been to, but they were always described as ''lovely'', at worst ''a bit challenging, but no worries''. I was very clear that I wanted to work only at primary schools but they kept sending me as a cover supervisor in secondary. It was the first agency that I was registered with, and practically the first time I worked in British schools. They made my life really miserable, and I actually hated every single day. When I started working with other agencies, I realised that being a supply teacher does not always mean that you are an undermined, manipulated little person. AVOID.
Amount of work3
Rate of pay2
Quality of schools1
Personability1
Honesty1
Overall Service2
1.9 out of 10 Born2teach-live2learn · Reviewed on
I have been on the books with protocol for a number of years in their Leeds office, as well as being with other large agencies in the area like Randstad and Hays. And protocol is certainly the worst service and pay one can hope for I feel in the supply market as a teacher - I have been sent booking emails meant for schools showing their charge for my work at '£209' per day, with my pay at just £130 - the sell/lie to me to pay me less, was that the school wouldn't budge because of tight budgets. This in-turn means many of protocols most loyal schools who they offer work for, are sadly those that are more cost than quality conscious - meaning teachers are paid some of the lowest pay in the supply market for their experience level, and for that privilege they have to work in some of the toughest schools in the area. Service from the office is poor-to-transactional, and often from different people who come and go from the office, seemingly on a 6-12 month cycle - this means the new sales people sell out new teachers who they meet, whilst the loyal hardworkers on the database just get forgotten about. All in all the service from the Leeds office is some of the worst I have experienced from any sector of business I have made contact with in my life. And if it wasn't for the huge and unfair money they make from each worker per day, I would certainly say protocol is on the way out as a Leeds agency.
Amount of work4
Rate of pay1
Quality of schools1
Personability2
Honesty1
Overall Service2
9.0 out of 10 Anon · Reviewed on
PROS: * I registered in Australia first and got everything sorted. I literally worked 4 days after arriving * Good consultants, both back home and in London * LOADS of work. Seriously. Heaps. I keep getting offered full time work but only want casual * Some pretty good schools and all close to home for me CONS: * Pay rates - i started on £130 per day and ended up on £160. I know some agencies paid more but like someone said below I got work 5 days a week and other friends who were with other agencies didn't so it evened out * Got calls from heaps of different people. NOt a bad thing I suppose - they all offered me work - did get a bit frustrating as I only dealt with 1 person back home * Weather. I know they can't fix it but it sucks.
Amount of work10
Rate of pay8
Quality of schools8
Personability9
Honesty8
Overall Service10
1.3 out of 10 Ashley · Reviewed on
So far I've been ignored and I'm very disappointed because I've worked with another branch for protocol and they always found me work. On that note the other branch sent me to a horrible school for a week without warning me of any kind! I think that was wrong but it's typical. I really regret signing up with protocol because every branch is different but now things have gotten much worse! Including not working at all and being lied to again and again! If I can help someone out there with my story then that's good. But it's been really hard for me to not be working at all...
Amount of work1
Rate of pay2
Quality of schools2
Personability1
Honesty1
Overall Service1
10.0 out of 10 jess · Reviewed on
After reading some of the reviews on here I felt I had to do one myself to set the story straight. Most seem to be from grizzly British teachers so I think Protocol need a review from an overseas teachers point of view. I signed up to Protocol when I was still in Sydney. I got everything sorted before I left and haven't missed a day of work since arriving. So far I've worked in all parts of London and, mostly, the schools have been great. Some tough ones, some amazing ones, but just the same as home really. Pay rates are good. From what other friends tell me some agencies pay higher but they don't get work every day like I do so I end up making more money anyway. Consultants are generally great. My Aussie consultant was super and helped with everything. The London teams have been good too. Bank accounts, tax stuff, transferring money - it has all been taken care of. I can't fault Protocol at all. The only bad thing is my visa only lasts for another 18 months so I'll be looking for a way to stay in London! Seriously - register with them before you leave Australia and you'll be fine. London is amazing!
Amount of work10
Rate of pay10
Quality of schools10
Personability10
Honesty10
Overall Service10
1.1 out of 10 Imran Shah · Reviewed on
Protocol did not even pay, after hiring services for two months, still not paying. Stay away from fellow professional, they drag you in red taps-ism and give you real run for the money. Good Luck
Amount of work1
Rate of pay2
Quality of schools1
Personability1
Honesty1
Overall Service1
4.4 out of 10 Anom · Reviewed on
Working as a TA is a really enjoyable thing to do. Unfortunately, my experience with Protocol has not been good. If you are working long term the amount of money they give you per day is not enough to support yourself, especially if you live in London. Instead of negotiating some will exploit the vulnerability of you as an individual. I have had work where I spend £10 to travel a 2 hour journey only to receive £40. However, if you join other agencies you will have more power to negotiate. Just make sure when you get your DBS you add the update service so you can apply to more then one agency. The schools or 'clients' are brilliant as with everything in life it is what you make it. Generally though, if you show passion, enthusiasm and respect the schools you will be greatly rewarded. When a teacher or someone tells you that you are really valuable to their school it is an amazing feeling. Some of the consultants are friendly and understanding. They will help you.Build a relationship with them. Other consultants are psychopaths. I say this in the literal form because they will exploit you if they can in every way and will not care of the consequences. Cut throat business. Targets need to be made i guess. Out of respect I do not name names. You should aim to recognise who is good and bad as quickly as you can. i was told their was no work for September but I know people who work as supply TA's in protocol and they have been given offers. Even people who have never gone to a school yet and just registered! Reputation is important. if they don't like you your done. If you make a mistake or an action they don't like they will tell their workers at lunch time and your marked with a red flag. Even if you are valuable. I attended a school to be told that I wasn't needed. Funny because I had work from another agency that day but choose protocol out of 'loyalty'. When asked why this happened I was simply told it was the 'nature of supply work' and wasn't paid anything for their mistake. Recently a summer school I was working with asked why Protocol did not put me on long term on their school because they genuinely wanted me and instead were seeing new faces from protocol with people with no experience. It was there and then I realised Protocol is no the agency to be with. DON'T JOIN THIS AGENCY. INSTEAD JOIN AT LEAST 4-5 AGENCIES WITH A GOOD REPUTATION AND DEVELOP A GOOD RELATIONSHIP WITH HONEST GENUINE CONSULTANTS. ALSO DO NOT BE TIMID, OTHERWISE YOU WILL BE EXPLOITED.
Amount of work5
Rate of pay3
Quality of schools8
Personability4
Honesty3
Overall Service4
8.4 out of 10 Aislinn · Reviewed on
This is with regards to the Chelmsford branch. The staff are wonderful, friendly and personable and will do their best to sort any problems you may have. They take your circumstances regarding travel and length of work into serious account and will find you posts as close as they can to what you need/want. I fully recommend the Chelmsford branch to anyone who is looking for a decent teaching agency. I've had tons of work through them and a fantastic experience all round.
Amount of work7
Rate of pay7
Quality of schools9
Personability10
Honesty8
Overall Service9
7.1 out of 10 Carl · Reviewed on
This is about the Bradford branch, where I am registered. The people who work at the branch, especially Ed and Daley are both highly professional and highly personable. To be honest, the only real issue I have with them is their pay rates. They are not competitive compared to other agencies, tending to pay £20-£30 per day less than others. The thing is, though, I've probably had more work from them than through any other agency since I became a supply teacher. Personally, I can take a few days with lower pay so long as I'm working. There's not a huge amount of difference after tax, anyway. If you want personable people AND good rates of pay, you're looking at the likes of Celsian and Provide. If you want to be kept working, Protocol (Bradford) are a good one to have on your side.
Amount of work8
Rate of pay5
Quality of schools5
Personability9
Honesty7
Overall Service8
4.4 out of 10 Anonymous · Reviewed on
I appreciate some people have good experiences and others do not. However, I consider a big consideration when choosing a supply agency is whether after working for one term that the school you work for can take you directly onto their books and not have to pay an exit fee. Unfortunately, Protocol Education do not offer this (they prefer to keep making money out of you and the school). For this reason I believe work seekers will do better to use other agencies in order to maximise their chances of securing long-term employment.
Amount of work8
Rate of pay2
Quality of schools9
Personability5
Honesty3
Overall Service2
9.1 out of 10 Ashleigh · Reviewed on
Protocol are a great agency. They are very personable and easy to communicate with. They have helped me find supply and contract work. They find work according to the area you are living so you don't have to travel too far. I found the best thing with Protocol is they assist in not only finding work for you, but assist in transitioning to another country to live. The pay rate is very competitive and the schools are a mixture of good and outstanding schools. I feel very supported by this agency and can recommend them to other teachers looking for work in the UK.
Amount of work9
Rate of pay9
Quality of schools8
Personability10
Honesty10
Overall Service9
Megan · Reviewed on
Dear Anonymous, My apologies for not providing you with details in my earlier post! Please email me via teacherservices@protocol-education.com. Kind regards, Megan
Anonymous · Reviewed on
Hi Megan. How do I contact you? Regarding the issues at the Leicester branch. Kind regards
Megan · Reviewed on
Dear Anyonymous, RE: Review May 7, 2015 at 8:11am I am very sorry to hear that you haven’t had a positive experience with our Leicester branch. The issues you raise are of great concern for us and I would welcome you to contact me to discuss these issues further. Kind regards, Megan
3.0 out of 10 Anonymous · Reviewed on
Protocol, Leicester are probably the worst agency out there. After promising you long term work for an accedemic year, they call you the day before you have to go to work and say the booking is cancelled. Not thinking that people have bills to pay and are relying on this as that's what protocol promised. (That it will be on going). Ever since that, they have not found me any work. They never call me, I have to call them about fifteen times a day as they never return calls. Also, some members of staff are extremely rude!! It's a disgrace. They do not care about their candidates at all. I am very unhappy with protocol education, Leicester.
Amount of work3
Rate of pay3
Quality of schools4
Personability4
Honesty3
Overall Service2
1.0 out of 10 Rolyn van Bergen · Reviewed on
We were in the process of moving to the Netherlands. While looking for jobs I stumbled across Protocal international. With excitement I contacted them and asked some direction about teaching in the Netherlands. I have only had the same reply since the day I first contacted them: 'I hope your well, we have sent your CV to several schools in the area. We’re just waiting on a reply at present.' The latest response was: 'Unfortunately I haven’t heard back from the schools I’ve even been to a conference with education leaders regarding work in the Netherlands and nothing seems to come back.' We have now been in theNetherlands for 2weeks. I contacted an international school today, received an immediate positive reply. As it seems quite a number of documents is needed before you can actually start working. Requesting each of these documents will take up to 2weeks. I am very disappointed in the service provided from Protocal. However I am aware that I have only been dealing with 1 consultant. I have worked through teaching agencies in the past and have never had such poor feedback or action. If you give yourself out to be an international agent you must be aware of what is needed to start working internationally, so a list would have been very helpful as well as honesty!! It seems like from the start this agent kept me busy with empty promises. I would really like to know the reason behind this unsatisfactory service.
Amount of work1
Rate of pay1
Quality of schools1
Personability1
Honesty1
Overall Service1
8.3 out of 10 Sheridan · Reviewed on
I signed up with three agencies when looking at heading to the UK and while the other two agencies constantly called me saying they were working hard to get interviews for me, Protocol rarely called me. Instead, I was flooded with emails from all different Protocol branches offering me interview opportunities. Protocol was able to secure a long term position for me within a matter of months! The Brisbane and UK teams at Protocol made it so much easier for me to pack up my life and move half way across the world. If you're going to teach in the UK, teach with Protocol! I wouldn't do it any other way!
Amount of work9
Rate of pay8
Quality of schools9
Personability8
Honesty8
Overall Service8
9.0 out of 10 Mahnoor Baloch · Reviewed on
I love Protocol Education! Not only are they friendly and honest about the schools, they supported to emotionally! Sometimes I would be upset about a certain school I went to; either the staff were horrible or I didn't like the location it was at; they handled it straight away! Any queries that I had was dealt with ASAP and this is the ONLY agency that replied back to me and gave me work in my local area! Very pleased with Protocol! I never want to leave! :)
Amount of work10
Rate of pay8
Quality of schools5
Personability10
Honesty10
Overall Service10
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