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ITN Mark

| January 12, 2011 | 61 Comments

“ITN Mark Education specialises in education recruitment for Teachers, SEND specialists, nursery and support staff for schools, academies and nurseries in the UK and internationally.

Established in 1998, ITN Mark Education has led the way in staffing solutions for the education sector. As one of the UK’s largest and most respected education specialists, we pride ourselves on providing an unparalleled quality of service to academies, schools and nurseries.”

~ITN Mark Website

ITN Mark, 7.9 out of 10 based on 62 ratings
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Rating: 7.9/10 (62 votes cast)

Comments (61)

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  1. Emma says:
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    They are a Fantastic team in the Bristol office. I used this agency to gain employment and more experience between finishing my BEd in May and the summer holidays. Everyone, especially Lee, were very friendly and proactive in sourcing me bookings, even in the final week of term! It was a great opportunity to get to know schools in my local area. Thanks ITNmark :)

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    Rating: 0 (from 0 votes)
  2. Naomi says:
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    I registered with ITN Mark Education in Bristol at the begining of June 2017. The staff are brilliant, really friendly, efficient, professional and much more personable than other agencies. They found work for me every day I was available, did not put me under any pressure to take any roles I didn’t feel I was suited to (eg year 6), finding alternative places for me on the same day instead. I was almost always booked in advance, with all the information I needed ready to go. The schools they work with are generally really lovely and welcoming, and the agency are obviously well regarded by the schools. They were always really honest with me, letting me know in advance whether to expect behaviour issues etc, and were incredibly supportive and quick to respond when I contact them for support during one placement. ITN are a great agency to work with: lovely team and friendly schools. Highly recommended!!

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    Rating: +1 (from 1 vote)
  3. Carly Brooks says:
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    I was extremely happy with ITN Mark. As a teacher from Australia, I initially was registered with another UK teaching agency. While this agency was okay, it was soon apparent that they were not as helpful as advertised! I registered with ITN Mark in Bristol, and was met by the very professional Laurence Hewitson. He introduced me to all staff in the office and was very thorough in interviewing me, finding out what positions I was looking for. I spoke to a variety of staff on the phone, and particularly liked that they generally were able to contact me in advance (prior to 7am in the morning as with the other agency!) for daily supply work. I was able to find a short time contract which was suitable for what I was looking for. In general I found the quality of schools ITN Mark booked me into to be of a high standard. In my final weeks in the country, I was booked into a lovely school (students were polite and diligent!). It soon became apparent that the school was on first-name basis with the ITN Mark staff, and I was happy to be requested back. This personable approach from the agency clearly was seen by supply teachers and schools. I highly recommend ITN Mark in Bristol… Should I ever be fortunate enough to get back to the UK, I will only be in contact with this agency! Thank you!

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    Rating: +1 (from 1 vote)
  4. Anna says:
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    I signed up with ITN about a year and a half ago. They were advertising for a small group of schools near Grimsby and offered great incentives: team planning of lessons, Canadian teacher mentors, competitive pay, relocation bonus, extensive training, etc.
    Not one word of this was as it was sold. The schools were absolute nightmares. The relocation bonus had to be paid back and we got it so late that we were scraping by on money for the first few weeks.
    The team planning never happened, nor did the extensive training. We were tossed in without more than three hours of training and got critiqued and torn apart for not automatically knowing everything they didn’t bother to teach us. I have never worked in a less supportive or more hostile environment. We spent about 12 hours a day working for the first half of the year.
    ITN Mark never even checked in with us again after we arrived, we were completely at the mercy of this school and did not know where to go or what to do. We never heard from them again. I felt completely abandoned and lied to by this agency.
    I cannot state this strongly enough: do not go with this agency. Go with literally any other.

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    Rating: +2 (from 4 votes)
  5. Felicity says:
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    I registered with the Bristol branch in June with the promise of permanent work. I was told they are the only agency offering permanent NQT positions in September. I provided all of my documentation and paid £56 for a DBS and I have since heard nothing. When I called the office to find out what was happening, I spoke to a guy who rushed me off the telephone rudely and told me I would just have to wait until they called me regarding vacancies. I called again when I saw an advert for a position online which stated “will consider NQT’s”, to be told the position had been filled, even though it was posted the same day. I managed to secure a fixed term contract through Prospero thankfully who kept in contact with me and kept me updated of everything they were doing to find me work. As an NQT it is a daunting experience and this agency wasted my time.

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    Rating: -1 (from 3 votes)
  6. SH says:
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    Have worked for ITN Mark for several years on a day to day basis. Do tend to have my regular schools which is what I like. Personnel are always friendly and have always complied well with my teaching requirements and always follow up regularly with notification emails.

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    Rating: 0 (from 2 votes)
  7. Janet Mulvaney says:
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    I have worked with ITN in Wolverhampton for a couple of years and have found them extremely helpful and able to find me plenty of work. Sarah and Lyanha are both friendly, knowledgeable and professional and have found me work in some great schools. They seem to build up a good relationship with schools to get regular work. I would highly recommend them.

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    Very happy with ITN mark….very helpful and always enough work for my requirements.

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    Rating: 0 (from 0 votes)
  9. Kelly says:
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    I have been working with ITN Mark for just over a year. Everyone is very friendly and I always have plenty of work given to me.

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    Rating: +1 (from 1 vote)
  10. Tia says:
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    I would highly recommend the ITN/CPSS Birmingham branch. After joining late September of this year, I have been treated with respect and courtesy at all times. With special mention to Sarah Harrison, who is always professional, friendly and a fabulous communicator. I have been offered enough work to keep me satisfied. I made the huge decision to leave a permanent job to undertake supply and have found no need or desire to join another agency. I hope to do supply up until I retire, so feel pleased to have discovered a top class supply agency to work for.

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    Rating: +1 (from 1 vote)
  11. Anonymous says:
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    The worst agency I have ever dealt with. It was a good agency years ago, and recommended by a friend, but they promise a lot and deliver very little. Inefficient and not honest.

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    Rating: +6 (from 12 votes)
  12. Lea says:
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    Claire and Rebecca at the Sheffield branch have been so lovely and personable. They have put my mind at ease with their honest and approachable manner. I will be an NQT in September and they have secured me a position for the whole year in a lovely school. I would definitely recommend this agency.

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    Rating: -1 (from 3 votes)
  13. Canadian says:
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    Such an awful agency. Fake staff who, if I say I would rather not go to a particular school, drop me like a ton of bricks and can’t get off the phone fast enough. Their pay is amongst the lowest in Bristol too. Do not sign up with these guys. I cannot tell you how disappointed I am, especially as I had a recommendation to go there! Disgusting!

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    Rating: +5 (from 9 votes)
  14. Clair says:
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    I have worked with ITN in Sheffield for two years now and I’ve had a great experience with them. When I was first looking for supply agencies I signed up to two different agencies at the same time. Within a few days of my dbs coming through ITN had called with work and it has been steady since that day. The other agency phoned me sporadically and it was usually just to find out my availability but no work ever came. The staff at ITN are friendly and approachable and seem to actually care about you as a human being which is not always the same at other agencies where you are seen as a number. I’ve had particularly good experiences with Perry, Caroline and Claire at ITN Sheffield. They have always given me as much information possible about the school I am attending and have gone above and beyond helping me with transport issues as I am currently a none driver. I can’t praise them enough!

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    Rating: 0 (from 4 votes)
  15. J says:
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    ITN has been very kind and supportive. I have received a lot of work and they listen to concerns and try to solve them. My only criticism is that sometimes problems need to be addressed three or four times before a consultant does sort it out. It would be more convenient if they did this the first time.

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    Rating: 0 (from 2 votes)
  16. Lauren says:
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    I’ve always had plenty of work when working for ITN, they’re always long term posts as well which I love. I’ve never gone to a school in which I haven’t enjoyed my time there.

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    Rating: +2 (from 4 votes)
  17. Soraya Monzon says:
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    Friendly and helpful. Long term support is excellent. Always kind over the phone. Communication is great. Very good professionals.

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    Rating: +1 (from 3 votes)
  18. Charles says:
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    Possibly not the best paying – and they may be better at securing the longer term assignments than the day-to-day stuff – but they have a good telephone manner and they generally listen – so, if, for example you tell them you are not available on (a) certain day(s), it is noted. And a nice touch was an unsolicited open reference, good for my self-esteem.

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    Rating: +1 (from 1 vote)
  19. milenka stevens says:
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    Very friendly and professional. Helpful and understanding. Great agency to work for!

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    Rating: +1 (from 1 vote)
  20. Rosie Trevarthen says:
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    They are great to talk to on the phone and aside from the September and October months, i have had regular work. Most schools I am sent to are fine. If there ever is a bad school that i go to, I inform the agency and they never ask me to go there again.

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    Rating: +1 (from 1 vote)
  21. Richard says:
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    I’ve worked for several agencies in the last 8 years but none more friendly than this one. They give me plenty of work and are completely understanding if I can’t work on any particular day.

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    Rating: +1 (from 1 vote)
  22. Heather says:
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    I am very pleased with ITN Mark agency. The staff at the Bristol office are professional and very helpful. They have been supportive and have given me good advice. I have been offered as much work as I wanted. After working for one school for a length of time my daily rate of pay increased to a very high pay scale. I had no hesitation in recommending ITN Mark to some friends as I am very happy with the service they provide.

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    Rating: +1 (from 1 vote)
  23. Minion Bob says:
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    The Bristol branch is great, really helpful.

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    Rating: 0 (from 0 votes)
  24. john froud says:
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    Excellent personal service
    Approachable and friendly especially Rebecca Denham at ITN Mark Bristol

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  25. Tracy Baker says:
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    ITN Bristol Branch have been amazing. Not only have they got me lots of work at some top quality schools but they LISTEN. They listen to your personal circumstances and adjust and fit the work accordingly. I find them extremely approachable but also professional which is a refreshing quality to find in a big organization. I would recommend them to anyone.

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  26. David says:
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    Very pleased with Bristol branch. A friend recommended me ITN Mark and it took a long time to register but after that there has been quite good communication. They have given me answers and reasonable explanations to any concern or question I’ve had and the schools they’ve sent me so far have respected me pesonally and professionally, I’ve found placements that have helped me to develop as a TA and hopefully as a teacher in the future.

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  27. Will Offer says:
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    I’m impressed with the Bristol office. I was given work promptly and when I needed time-off my agent was very understanding. All checks were prompt and I’ve enjoyed clear communication with my agent. So far so good.

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  28. Fenella White says:
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    The team are helpful and realistic about the work and travel times. When ever they can I get a call the night before so it is easier to plan the next day.
    We do not need to do a signed sheet each week which means we don’t have to chase or look for someone at the end of the day.
    Pay is always prompt and correct.
    A big thank you to Laurence, Becky and Andy.

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  29. Ian Wisloch says:
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    Really nice folk!

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    Rating: -1 (from 1 vote)
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    Fantastic service from the start. A company that stands out from others! Lyahna was the first consultant I met. She was communicative and very helpful in finding me work quickly. She was inquisitive and asked the right questions to assess my needs and hurried the DBS process forward for me. A very professional company with people who work tirelessly to help teachers like myself find work. I have now found a permanent job in a fantastic school near Wolverhampton which I absolutely love. Thank you to the team Lyahna, Sarah White and Claudia Picton for your continued support. I wish you continued success! I’m very grateful and would recommend ITN Mark and their sister company to anyone who teaches.

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    Rating: 0 (from 0 votes)
  31. Sam Johnson says:
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    I am very grateful for itn especially Kerry who works there because she knew my situation and I was able to get out of my night job and into a school in just under 2 weeks so I am incredibly grateful

    A very good, kind and hardworking agency

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    Rating: -1 (from 1 vote)
  32. Martin Priddey says:
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    They are very approachable, and have kept me totally in work over the last year I have been with them. They are not just ‘full of promising words’ like some agencies, but have the contacts to go with it. Very impressed so far!

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    Rating: +1 (from 1 vote)
  33. Nico V says:
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    Great Agency, very nice staff.

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    Rating: +2 (from 2 votes)
  34. Lesley Waterman says:
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    I have been with ITN Mark for just under 6 months and have found them to be approachable, professional and supportive. They know what I am looking for and accommodate me accordingly without prejudice. I have not been out of schools and if I am unable to take a placement it’s never an issue. Communication is a 2 way thing and I am just as happy to contact them to remind them I am available but only due to the fact that they find me long term placements with the odd day here and there. I have never been with an agency before but would definitely recommend them for regular work.

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    Rating: +2 (from 2 votes)
  35. Cecilia Christodoulides says:
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    This is my 6th year as a supply for ITN Mark and I have never had the desire to sign up to any other agency. They have given me just the right amount of work over the years and have always been friendly and professional! I feel that I’m just as important to them as the school is! And in today’s business world, that’s unique!

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    Rating: +2 (from 2 votes)
  36. Kevin Smith says:
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    I have been working with the Southampton ITN Mark office for over ten years. They have always been very friendly, professional but above all very approachable. Even when the consultant changes they stay the same. I have always trusted them. They listen to me and have supported me in schools which have been challenging. I cannot recommend this office more.

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    Rating: +1 (from 1 vote)
  37. Liz says:
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    The agent I deal with is friendly and approachable. I generally have as much work as I require. I have always found that ITN have tried to find me work. It is helpful to be flexible and you will get what you want. If you want permanent work they will do their best to find you a permanent job. They listen and take on board your requirements for each job. I once tried another afency which ened ended up giving me nothing and I always return to ITN.

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    Rating: +2 (from 2 votes)
  38. Dave Moran says:
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    I have used this agency to book staff for short, long and permanent contracts. The staff in Southampton Branch are always helpful and efficient and a pleasure to speak to. The Branch manager calls me regularly to identify my recruitment needs. The quality of teachers always meets my expectations.

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    Rating: +3 (from 3 votes)
  39. fiona says:
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    Sheffield branch, very friendly and approachable, found work quick

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    Rating: +1 (from 1 vote)
  40. FOZIA JAN says:
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    A huge thank you & really impressed with the Birmingham branch of ITN Mark. A special huge thank you to Poonam Matharu. Yourself and the staff I have dealt with have been amazing, honest, friendly and most helpful. You have found work for me on every day that I have told them I am available and I have worked on short and long term contracts though them. This career move has been perfect for me and I highly recommend ITN Mark for day to day work or long term in teaching supply. . I’ve been offered as much work as I’ve asked for, received an excellent rate of pay and I’ve always been given precise information about each booking.
    thanks ITN MARK team & Poonam Matharu
    Fozia

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    Rating: 0 (from 2 votes)
  41. Kay Stephenson says:
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    I have consistently received a good service and have consistently has as much work as I wanted, usually knowing in advance where I am going. The consultant is invariably courteous and helpful and keeps in touch regularly. I have done day-to-day cover so far and am about to move on to long term.
    I have also recommended this company to other people who are in the process of considering supply work.

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    Rating: +1 (from 1 vote)
  42. Catherine Brampton says:
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    I am always busy on the days that I have requested. I feel cared about as a supply teacher and know that someone will help me with any questions I have. I would definitely recommend ITN Mark to somebody thinking about becoming a supply teacher for the first time!

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    Rating: +1 (from 1 vote)
  43. Anonymous says:
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    Really impressed with the Birmingham branch of ITN Mark. All the staff I have dealt with have been friendly, honest and helpful. I left a permanent position at a school to become a supply teacher last year in order to spend more time with my young family. I only joined one agency and they have not given me any reason to look at other agencies. They have found work for me on every day that I have told them I am available and I have worked on short and long term contracts though them. This career move has been perfect for me and my family and I highly recommend ITN Mark to anyone considering teaching supply work.

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    Rating: 0 (from 2 votes)
  44. Yasmin says:
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    ITN Mark Education are the best supply agency I have worked for. I was contacted every day by a team member who knew me, and was given notice to work (no calls at 8am!). Through them, I have found a position in a school I love. I will definitely return to ITN if I ever go back to supply work. I would highly recommend this agency.

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    Rating: +2 (from 4 votes)
  45. Matt says:
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    I’ve been working with the Sheffield branch of ITN Mark exclusively for nearly a year and have been consistently impressed with every aspect of their operation. I’ve been offered as much work as I’ve asked for, received an excellent rate of pay and I’ve always been given precise information about each booking. I’ve been particularly impressed by the personability of the staff at ITN who are always polite, friendly, and understanding of my specific requirements. I cannot recommend them highly enough.

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    Rating: +2 (from 2 votes)
  46. Izzy says:
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    I was so fed up with teaching agencies (I posted my CV on a job board) I had so many calls and yet due to my workload, I could not get to the offices during the day. Juneid arranged to meet me on a Sunday as he had a role I was interested in. It was Easy to register and I now have a new job for September. I wanted to share this, as this young man went out of his way to work with me to help me find a job and I wanted to say thank you

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    Rating: +2 (from 2 votes)
  47. Anonymous says:
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    I came from Canada with ITN Mark after meeting them in Toronto at a conference. They promised me tons of work especially if I settled in Bristol.

    Complete Lies.

    They told me when to come over (beginning of October) and they didn’t find me work until November and even then it was at a school in special measures and was TA work – Half what I should have been making. On top of that they told the school I was trained as a teacher and could use as a teacher even though they paid me as a TA.

    When they did find me work it wasn’t until December and only until I camped out in their office for days. I literally had a deadline when if they didn’t get me work I’d have to leave.

    Worst service ever. Stay FAR, FAR AWAY!!!!!!

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    Rating: +8 (from 10 votes)
  48. Ruby Anonymous says:
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    This was the first agency I registered with after finishing my PGCE in 2010. It took ages to get a CRB, and a long time to get consistent work. They did not listen to my needs, including age group preference and commuting time. I feel that they often brought up great long term job opportunities, but did not follow through. Be weary of their loyalty to you!

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    Rating: +2 (from 4 votes)
  49. Anonymous says:
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    This agency used ot regularly call me, excitedly, saying there was a great longer term placement for me, could they send my CV? I would generally answer in the affirmative, and would eagerly await the outcome. But no outcome ever came. Radio silence for weeks until they rang me again, excitedly, with another super placement and coulld they send my CV? Started to feel like Groundhog Day.

    Now, I don’t mind if a school looks at my CV and says, no, we don’t want her; I don’t mind if another agency pips them to the post; I understand that sometimes, schools request help from an agency and then don’t get back to them. I DO mind not being told of any of this, though, and being just left hanging.

    Generally, I hate teaching agencies now after having had bad experiences with most.

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    Rating: +6 (from 10 votes)
  50. Sharon Roberts says:
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    I have been supply teaching in Wolverhampton, working with the Wolverhampton branch for 2 months and can honestly say that ITN Mark is one of the best agencies I have worked with.

    Their consultants are knowledgeable, friendly and are always willing to help and have a chat about how my day went; they try to match work requirements, I cannot fault their service.

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    Rating: +1 (from 3 votes)
  51. Anonymous says:
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    Extremely friendly but dishonest, unreliable and unprofessional.

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    Rating: +4 (from 10 votes)
  52. Mj Simpson says:
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    A fantastic service from day 1. I registered with the Cardiff office who are very professional and I have received plenty of work over the last 18 months. The team works with me around my child care which has been a great help. Excellent rates of pay and a very friendly bunch!

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    Rating: 0 (from 4 votes)
  53. RH says:
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    I am not one for posting on forums, it is very true that most people just use them to vent. I personally am giving this account against ITN Mark as they are one of the worst I have worked with in a long time. The agents are overly “friendly”, they are as fake as you can get. [NAME] and [NAME] based in Boston Manor need a lot of personality development. Very fake people. They promise you the world and in fact are unbelievably bad at their job. Money grabbing folks. Use alternative agencies like ASQ Education and Richard there. Extremely personable and honest agency. ITN’s money was the lowest in comparison to other agencies also.

    Think twice.

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    Rating: +6 (from 10 votes)
  54. anonymous says:
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    I would not recommend this agency to my worst enemy. When I went for an interview, I told them that I held the CRB and there was no need in paying again, but after two weeks I saw that there was a charge in my bank account. They just wanted my money and after that they did not care about me.

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    Rating: +5 (from 7 votes)
  55. NT says:
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    This is an amazing agency that is very open and honest. I ended up leaving my other agency so I can solely be with ITNMark as they were so good to me. I did day to day but then when I wanted a longer term position they found the perfect fit for me.
    I ended up making the greatest friends of my life through these guys and would highly recommend them to anyone!

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    Rating: 0 (from 2 votes)
  56. PS says:
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    I have been supply teaching in London for over three years and can honestly say that ITN Mark is the best agency I have worked with. Sure they are not perfect and sometimes I have been sent to some tough schools but I am teaching in inner-London so this is to be expected.

    Their consultants are knowledgeable, friendly and are always willing to help and have a chat about how my day went; I cannot fault their service.

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    Rating: -1 (from 3 votes)
  57. CML says:
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    Great agency, great staff who worked in the office and they were always so friendly and helpful to deal with. I got heaps of work through them.
    And awesome teacher drinks!

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    Rating: +1 (from 5 votes)
  58. Anonymous says:
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    The registration process seemed straight forward and friendly enough but the rates of pay I was advised of were not what were advertised! A particular payroll company was suggested but I was free to choose whichever company I preferred- what ITN failed to tell me is that should you choose to use an alternative you would automatically be put on PAYE and therefore be unable to offset expenses for travel etc resulting in a much lower salary! Very unimpressed!

    ITN were able to find a short term placement fairly quickly but unfortunately their description of ‘a great school’ and ‘a great place to get a foot in the door’ were far from accurate! Although there was not challenging behaviour, it was a miserable little school with jaded and disorganised staff (few detailed plans) such that on my first day, the receptionist was clueless as to who I was or what classes I was to cover! I subsequently discovered that the school was heavily reliant on supply teachers, support staff were disgruntled and the school were on their 3rd Headteacher in 2 years!

    I found the communication to be regular and sometimes insistent in the first instance but once any signs of dissatisfaction or changes to my circumstances arose, communication dropped and I found myself having to chase them up. Overall, there are better agencies with a better quality of schools out there!

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    Rating: +1 (from 3 votes)
  59. Anonymous says:
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    The 2 branches I have worked for have been very helpful in finding me schools to work in and where contactable at any time.

    I like the fact they have “human answering” machines when the office is closed as you feel more confident that the messages are getting through and that the whole team gets to know you so you feel comfortable speaking with everyone when my consultant is not free.

    Honest with the types of schools you are being sent to, I always feel fully prepared for the day ahead. Fairly paid with the option of recouping expenses to reduce my tax, I have been offered short and longer term contracts throughout the time I have worked through ITN Mark.

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    Rating: -1 (from 3 votes)
  60. Buzzard says:
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    No communication.
    Asked for me to attend and move over, when I booked my flights and accommodation to move over, then the consultant sprang it on me that I was a little quick to move over. Remember, that it was that person who said for me to move over to get work. Complete lies. Fail to ring, fail to give honest answers.

    Shambles service and staff.

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    Rating: +8 (from 8 votes)
  61. CG says:
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    No contact made by agency once I had registered….I had to constantly call them to see if their was any work and they never actively spoke with me or found any work…..very disappointed with the agency….poor communication from them throughout…bit of an amateur set-up I feel.

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    Rating: +4 (from 8 votes)

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